For Job Seekers

Are you looking for a job in a fun software startup environment where you can be part of the core team? Do you enjoy working on the latest web technology and learning the inner-workings of the internet? Do you want to be involved in a cutting-edge Web 2.0 company? If so, Punchbowl is the place for you.

We are a highly productive and focused, yet easy-going group of software experts creating a web application for a fun and lucrative market. We're a fast growing company, and have job openings in all functional areas, including software engineering, user interface design, and business development.

Tell us how you think your experience and skills can help us grow. We're looking for a range of experience levels in each area, from recent college grads to experienced veterans. If you are interested and are motivated to join a startup, we'd love to hear from you.

Punchbowl is located at 50 Speen Street, Suite 202, Framingham, MA 01701 Map it »

Please send us your resume: jobs@punchbowl.com

Current Openings

Customer Support Specialist

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At Punchbowl, the gold standard in online invitations, customer service is in our DNA. We believe that every customer interaction is an opportunity to make a lasting impression. We’re looking for a full-time Customer Support Specialist to join our team. This is a hands-on position that will give you the opportunity to be involved in the day-to-day operation of our platform. 

Some Punchbowl Perks:
  • Flexible, semi-remote work option
  • 100% healthcare coverage
  • A collaborative, open-office work environment
  • Roxxee, our very sweet office dog
  • Volunteer outings, Friday afternoon beer breaks, and plenty of Big League Chew
  • A start-up environment where you’ll learn a lot and get your hands dirty

Responsibilities
  • Become an expert on the Punchbowl platform and our products
  • Troubleshoot and resolve customer service inquiries via email and live chat
  • Maintain and contribute to our site’s help center
  • Build an ongoing understanding of customer needs and identify trends to help resolve future issues and improve processes
  • Contribute ideas for product improvements
  • Perform daily quality assurance checks for essential site functions
  • Perform quality assurance testing and troubleshoot technical issues prior to product releases

Who you are:
  • You are bright, articulate and an excellent communicator
  • You enjoy the process of problem-solving and have a superior memory for details
  • You have experience dealing with customers and know how to make every customer happy (even if it is sometimes frustrating!)
  • You consider yourself web-savvy and love digging into the ins and outs of new tools and platforms (shortcuts are your friend)
  • You have enthusiasm and passion with readiness to join a small company
  • You have a college degree with a cumulative GPA of 3.5 or higher 
  • You live within a 45-minute drive of Framingham, MA 

TO APPLY: Please send a one-page resume and brief introduction to jobs@punchbowl.com. 

Customer Support Specialist (Afternoon-Evenings)

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At Punchbowl, the gold standard in online invitations, customer service is in our DNA. We believe that every customer interaction is an opportunity to make a lasting impression. We’re looking for a full-time Customer Support Specialist to join our amazing customer support team to provide coverage in the afternoon, evenings, and some weekend hours. This is a hands-on position that will give you the opportunity to be involved in the day-to-day operations of a fast-growing tech company. 

Some Punchbowl Perks:
  • Flexible, semi-remote work option
  • 100% healthcare coverage
  • A collaborative, open-office work environment
  • Roxxee, our very sweet office dog
  • Volunteer outings, Friday afternoon beer breaks, and plenty of Big League Chew
  • A start-up environment where you’ll learn a lot and get your hands dirty

Responsibilities: 
  • Become an expert on the Punchbowl platform and our products
  • Troubleshoot and resolve customer service inquiries via email and live chat
  • Maintain and contribute to our site’s help center
  • Build an ongoing understanding of customer needs and identify trends to help resolve future issues and improve processes
  • Contribute ideas for product improvements
  • Perform regular quality assurance testing and troubleshoot technical issues prior to product releases

Who you are:
  • You are bright, articulate and an excellent communicator
  • You enjoy the process of problem-solving and have a superior memory for details
  • You have experience dealing with customers and know how to make every customer happy (even if it is sometimes frustrating!)
  • You consider yourself web-savvy and love digging into the ins and outs of new tools and platforms (shortcuts are your friend)
  • You have a college degree with a good GPA 
  • You live within a 45-minute drive of Framingham, MA 

TO APPLY: Please send us a one-page resume and brief introduction to jobs@punchbowl.com.


 

Business Analyst

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Do you want to work in a growing company that invests in its employees more than the average company? Punchbowl, the gold standard in online invitations, provides a fun, casual, and innovative environment where hard work is recognized and rewarded. 

Some Punchbowl Perks:  
  • Flexible, semi-remote work option 
  • 100% healthcare coverage 
  • A collaborative, open-office environment without the Boston commute 
  • Roxxee, our very sweet office dog 
  • Volunteer outings, Friday afternoon beer breaks, and plenty of Big League Chew 
  • A start-up environment where you’ll learn a lot and get your hands dirty 

We’re looking for a Business Analyst to join our team in Framingham. The ideal candidate loves numbers, is very strong with Excel, and has excellent written and verbal communication skills. 

Responsibilities: 
  • Analyze data to provide metrics and performance reports for weekly, quarterly, and annual goals 
  • Assist with month-end closing procedures, including preparing journal entries and account reconciliation 
  • Enforce operating procedures for all vital finance and accounting functions 
  • Manage customer invoicing, Accounts Receivable, and collections 
  • Act as the central point person for internal reporting around key business metrics and financials 
 
Qualifications: 
  • 1-2 years of relevant experience 
  • Proficiency with Excel, QuickBooks, and Google Analytics 
  • Self-driven, independent, and detail- and deadline-oriented 
  • High-level of comfort with quantitative and qualitative data analysis 
  • Proven project management skills with the ability to multi-task 
  • Persuasive communication skills and excellent written skills 
  • Adaptable and love working in a fast-paced environment 
  • Enthusiasm and passion with readiness to join a small company 
  • Bachelor's degree with strong GPA 

TO APPLY: Please send a one-page resume and brief introduction to hiring@punchbowl.com